You and Your General Practice (YYGP)

You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below.

You and Your General Practice describes what practices and patients can expect of each other. Patients are encouraged to be on time, be prepared, and avoid wasted appointments by cancelling early. Patients can ask to be supported by general practices in a variety of ways (for example, by making reasonable adjustments). You and Your General Practice also describes how patients and their representatives can give feedback or raise concerns

All feedback is welcome. Feedback and concerns provide opportunities for learning, improvement and developing best practice. It can improve job satisfaction and motivation. Where appropriate, feedback should always be shared with staff.  The comments received and any resulting actions should be documented because practices and ICBs may wish to discuss this information as part of routine review and audit processes. Practices may also wish to discuss feedback and themes with their patient participation groups. Similarly, ICBs may find it helpful to share identified trends with practices and PCNs.

The link to the YYPG can be accessed here – https://www.england.nhs.uk/publication/you-and-your-general-practice/